Customer Service Associate
About the role
The Customer Service Associate at Ollie’s is a key member of the team, responsible for providing exceptional customer service, maintaining store appearance, and supporting various initiatives.
Responsibilities
- Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long-term customer loyalty.
- Accurately and efficiently operate the cash register, approve refunds for other associates, and assist with training new Associates.
- Be knowledgeable of current promotions and advertisements to answer customer questions and drive sales.
- Support Ollie’s Army and other donation programs year-round.
- Assist with receiving the truck, pricing items, merchandising product, and recovering the store.
- Maintain the store appearance and complete additional responsibilities as assigned.
Qualifications
- A high school diploma or equivalent preferred.
- 6 months of prior retail experience preferred.
- Ability to work evenings, weekends, and holidays on a regular basis.
- A positive attitude and team player who wants to engage and serve customers.
Physical Requirements
- Ability to lift and carry up to 50 pounds.
- Ability to push and pull up to 35 pounds.
- Ability to stand for extended periods.
- Work in a safe manner.
Benefits
Employee discount
Flexible schedule
Strong career growth & talent development culture.
Pay
Compensation is commensurate with experience.
Schedule
Hours vary based on store location and operational needs.
Skills
Customer service skills
Cash register operation proficiency
Knowledge of current promotions and advertisements
Ability to lift and carry up to 50 pounds
Ability to stand for extended periods
Benefits
20% employee discount
Flexible Schedule
Strong career growth & talent development culture.
Pay
Compensation is commensurate with experience.
Schedule
Hours vary based on store location and operational needs.
Skills
Customer service skills
Cash register operation proficiency
Knowledge of current promotions and advertisements
Ability to lift and carry up to 50 pounds
Ability to stand for extended periods
Benefits
20% employee discount
Flexible Schedule
Strong career growth & talent development culture.
Pay
Compensation is commensurate with experience.
Schedule
Hours vary based on store location and operational needs.
Skills
Customer service skills
Cash register operation proficiency
Knowledge of current promotions and advertisements
Ability to lift and carry up to 50 pounds
Ability to stand for extended periods