Customer Service Associate

Duties And Responsibilities

• Aid customers over the phone in an efficient and friendly manner.
• Maintain working knowledge of products.
• Accurately distribute and manage inbound e-mail folders.
• Maintain accurate up-to-date customer e-mails.
• Escalate complex or technical e-mails to appropriate personnel.
• Understand the importance of detail and accuracy.
• Follow communication procedures, guidelines and policies.
• Meet established department KPI / metrics.
• Work in a sustained pace to meet daily KPI's established for the role.

Requirements

• Experience with customer service, preferably over the phone/email.
• Comfortable communicating over phone and email.
• Ability to navigate multiple systems.
• Strong communicator, in both written and verbal formats.
• Detail oriented with excellent follow-up skills.
• Highly organized, able to multitask and prioritize.
• Able to work in a team and independently.
• MS Office proficiency.
• Document management.
• Problem solving skills.