Customer Service Associate

About the role

Customer Service Associates report to a General Manager and are responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe and friendly store.

Essential Job Functions

• Provides assistance to customers with use of laundry cards, machine selection and operation, retail sales purchases, wash and fold orders and with any other questions or concerns that arise
• Responsible for accurately utilizing the cash register or point of retail sale computer
• Has a thorough knowledge of the products sold and what they are used for; encourages customers to purchase additional items
• Ensures retail sales items are neatly stocked at all times and communicates frequently with management when inventory or janitorial items are running low
• Utilizes the log books to report any building or equipment maintenance issues; immediately informs supervisor of unsafe situations that arise during a shift
• Accurately and always utilizes log books; knows how to choose the right equipment for the amount of clothing; addresses customer concerns as best as possible; informs supervisor of any customer complaints or claims
• Adheres to all company policies and procedures, including the attendance policy and presenting to work in a clean uniform
• Follows all safe practices to prevent accidents and injuries to customers and employees
• Understands responsibilities for emergency situations such as fires, floods and severe weather
• Maintains a safe environment inside and outside of the store
• Continually walks the floor picking up debris, emptying trash containers, checking bathrooms and performing other cleaning duties as required

Job Requirements

• Must be able to stand for up to 8+ hours at a time for a shift
• Must be able to lift 35 pounds
• Must be able to communicate with all customers and associates in a professional manner
• Must be able to work well with others and remain calm in stressful situations
• Previous experience in customer service or retail is preferred
• Ability to resolve customer issues/complaints in a fashionable and timely manner
• Ability to perform assigned tasks by management
• Ability to work a flexible (open) schedule