Customer Service Associate

Responsibilities

• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Absorb and resolve all customer service issues.
• Absorb and resolve all customer service issues.

Skills

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
• Ability to multi-task on these systems while engaging with the customer in person and/or over the phone
• Proficiency in English
• Excellent communication skills both written and oral. Communicate in English clearly and proficiently
• Work in a fast-paced environment with a variety of tasks
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment

Additional Requirements

• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time