Customer Service Assoc/Teller-Float

About the role

Customer Service Associate/Teller-Float Monson Savings Bank is seeking a Full-time Float Customer Service Associate/Teller based out of our Monson Branch.

Responsibilities

• Perform teller and customer service duties including check cashing, processing customer deposits, withdrawals, and payments
• Sell money orders and bank checks
• Perform related administrative and clerical duties
• Maintain the bank’s standards for service, customer satisfaction, and relationship building
• Sell and cross‑sell bank products and services

Requirements

• High school diploma or equivalent required
• Prior cash handling or customer service experience preferred

Qualifications

• Strong customer service skills, attention to detail, and math aptitude
• Excellent verbal communication and interpersonal skills
• Ability to operate a computer and to learn, retain, and follow complex regulatory and security requirements

Benefits

• Paid time off
• 401(k) with company match
• Suite of insurance benefits including medical, dental and more

Schedule

Position requires the ability to work a flexible weekly schedule between all five branches, including Saturday shifts. This Float CSA position works a variable schedule, Monday‑Saturday, 37.5 hours weekly. Must be available to work Saturdays until approximately 1:00 PM.