Customer Service Assistant I
For over 100 years, BlueScope continues to build on its reputation of quality brands and products, leading technology and a customer‑first spirit. Through its global brands, it is one of the largest manufacturers of building solutions in the world. The diverse, bright and inspired workforce is committed to bettering the communities it serves through breakthrough thinking and innovations.
Steelscape, a leading west‑coast manufacturer of coated and painted metal for the construction industry, is part of NS BlueScope Coated Products North America, a joint venture between BlueScope and Nippon Steel. With a team of 400 strong, Steelscape delivers enduring products, inspiring design options, and superior customer experience.
Primary Purpose
The Customer Service Assistant provides support to the Customer Service Department by assisting with backup coverage for customer service representatives, order entry, report generation and updates, customer order status updates, follow‑up with other departments on late orders, and managing coil cleanup and quotations.
Responsibilities
- Assist in customer service representative backup coverage by being proficient in Steelscape product offerings, capabilities, and operational procedures.
- Enter customer orders into order management software according to company policy and procedures, including the order confirmation process.
- Generate, update, and load customer reports on a regular basis.
- Perform follow‑up tasks such as proofreading orders, reviewing held coils, clarifying orders, tracking delayed shipments, and coordinating with internal departments.
- Support customer service and account managers by preparing or updating quotes using the web quote system.
- Participate in special projects and contribute to process improvement initiatives.
- Comply with all safety and environmental policies and contribute to the company’s Zero Harm commitment.
Key Relationships
- Lead Customer Service Representative
- Customer Service Representative
- VP of Sales
- Sales Managers
- Account Managers
- Sales Analysts
- Support departments: production planning, operations, purchasing, credit, transport
Quantitative Scope
- No direct supervision of employees or vendors
- No assigned payroll, budget, or revenue accountability
- No authorization to spend company funds
Qualifications
- High School diploma or GED
- 2+ years of customer service or front‑office experience
- Proficient use of office machinery such as copier and scanner
- Strong knowledge of Microsoft Word, Excel, and Outlook
- Excellent written and verbal communication skills
- Ability to multitask, prioritize, and manage time effectively
- Team‑oriented and highly motivated
- Preferred: experience using SAP
Skills & Competencies
- Ability to maintain composure in stressful situations
- Strong multitasking and organizational skills
- Sense of urgency and proactive approach
- Customer service mindset
- Excellent communication abilities
- Ability to follow BlueScope safety protocols
- Proficiency in Microsoft Office Suite
Pay
Estimated hourly rate of $20.78 – $28.58, dependent on skills, qualifications, and experience.
Benefits
- 401(k) Savings plan
- Healthcare (medical, dental, and vision)
- Life insurance
- Short‑ and long‑term disability
- Paid time off
- Retirement plan
- Other generous rewards and an outstanding benefits package