Customer Service Assistant, Bilingual

Overview

The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performing functions directly associated with a customer service call center including, but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans.

This position requires an individual that is fluent, both orally and in the written form, in English and Spanish.

Department Description

• Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County.
• With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.

For more information, visit www.wakemed.org.

EEO Licensure

• Licensure Not Applicable

Education

• High School Diploma or Equivalent Required
• Associate's Degree Business Administration Preferred

Experience

• 2 Years Customer Service Preferred
• 2 Years Healthcare Preferred