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Customer Service Assistant at Xcite Bathgate - 31.5 hours

Xcite West Lothian Leisure · Bathgate, ND · 2 mo ago
Internship

Job Description

Are you passionate about delivering outstanding customer service? Do you enjoy engaging with people of all ages and abilities and thrive in a vibrant, sports & fitness setting? If so, we’d love for you to join our team as a Customer Service Assistant at Xcite Bathgate!

In this role, you’ll be at the heart of our operation, welcoming members and guests, providing exceptional service, and ensuring everyone enjoys a first-class experience. You’ll bring enthusiasm, flexibility, and a proactive approach to supporting the team and assisting with a variety of tasks.

Hours of Work

Working an average 31.5 hours per week over a 4-week rota as detailed below:

  • Week 1: 07:15-15:00, 07:15-15:00, OFF, 13:00-19:00, 15:00-21:00
  • Week 2: OFF, OFF, 15:15-23.00, 15:15-23.00, 15:30-23.00, 13:00-19:00, 15:30-21:00
  • Week 3: 15:00-23:00, 15:00-23:00, 15:00-23:00, OFF, OFF, 07:45-13:45, 15:15-21:00
  • Week 4: OFF, OFF, OFF, 15:15-23:00, 15:15-23:00, 12:00-19:00, 15:15-21:00

Benefits

  • Free Xcite Membership & discounted family membership
  • Cycle to Work Scheme
  • up to 33 days annual leave (increasing to 38 after 5 years' service) pro-rata for part-time employees
  • Discount store vouchers through our Benefits Portal
  • Company Pension contributions up to 15% of your salary
  • Uniform provided

Pay

Salary: £13.45

Job Purpose – Overview

Xcite West Lothian Leisure (Xcite) is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. We care passionately about the service we provide to the people who live, work and visit West Lothian. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health and physical activity.

Key Responsibilities

  • Welcome and assist customers in a friendly and professional manner
  • Handle customer enquiries, providing accurate information about our services and facilities
  • Ensure the business areas are clean, organised, and well-stocked with essential items
  • Provide general assistance and ensure a positive experience for all visitors
  • Work alongside a dedicated team to maintain high standards of customer care
  • Deliver building tours and discuss membership options to new visitors
  • Set up and take down sports equipment for various activities and classes
  • Carry out regular cleaning duties to maintain hygiene and presentation standards
  • Deliver excellent customer service by assisting with enquiries and promoting centre services
  • Ensure all health and safety guidelines are followed at all times

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