Customer Service Assistant 2 [IN-OFFICE]

About the role

Location: 1970 West Broad Street, Columbus, OH 43223. Work Hours: Monday - Friday, 7:00 a.m. - 3:30 p.m. (position reports into the office 5 days a week). As a Customer Service Assistant 2 in the Ohio Department of Public Safety – Bureau of Motor Vehicles/Remittance Verification Unit, you will respond to inquiries, process vehicle registration requests, and assist customers, businesses, and government agencies. The Bureau of Motor Vehicles oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost‑effective.

Responsibilities

• Respond to telephone and/or written inquiries regarding vehicle registration, requiring in‑depth knowledge of applicable laws, rules, policies and procedures.
• Process requests for items related to vehicle registration.
• Provide assistance and information to customers, business people, government agencies and the general public concerning vehicle registration.
• Handle requests and inquiries received via telephone and U.S. mail for applications that may have been rejected due to incomplete information or monies received.
• Operate a personal computer by key‑entering information into computer files to generate registrations.
• Verify applications, checks and money orders keyed into the Vehicle Registration/Driver’s License (VR/DL) system or Business Applications Service System (BASS) for completeness, errors or duplication of work.

Requirements

• 9 months training or experience in office practices and procedures.
• 9 months training or experience in public relations or customer service, including techniques for handling difficult people.
• 9 months training or experience in typing, keyboarding, data entry or word processing.
• 9 months training or experience in operation of a personal computer.
• Or equivalent combination meeting the minimum qualifications for employment.

Skills

• Customer service
• Customer focus

Benefits

• Multiple pay increases over the first years of service
• Free parking
• Free gym access & walking path
• On‑site daycare
• On‑site cafeteria

Pay

$23.65 per hour

Schedule

Monday – Friday, 7:00 a.m. – 3:30 p.m. (position reports into the office 5 days a week)