Customer Service Assistant 2 [3 POSITIONS]

About the role

Location: 1970 West Broad Street, Columbus, OH 43223. These positions are currently remote (work from home) but may be subject to change to regular, in‑office work. Work hours: Monday‑Friday, 8:00 a.m.‑5:15 p.m. (hours may vary). Contact: Jennifer Pletcher, HCM Sr. Analyst, JPletcher@dps.ohio.gov

Responsibilities

• Respond to inquiries, requests for information &/or complaints that require in‑depth knowledge of applicable laws, rules, policies & procedures.
• Greet & respond to in‑person, telephone &/or written inquiries from internal &/or external customers regarding vehicle registration, driver license issuance, examinations, suspensions, reinstatement, renewals, updates for physically & medically restricted licenses, and general status inquiries in a professional, courteous, friendly, respectful, & timely manner.
• Listen carefully & ask appropriate follow‑up questions to verify understanding.
• Provide a complete, knowledgeable, accurate, precise response immediately or give a firm commitment as to when a response will be provided.
• Follow‑up to ensure all customer questions &/or concerns are thoroughly answered.
• Document correspondences with customers as needed.

Requirements

• 9 months training or experience in office practices & procedures.
• 9 months training or experience in public relations or customer service that included techniques for handling difficult people.
• 9 months training or experience in typing, keyboarding, data entry or word processing.
• 9 months training or experience in operation of a personal computer.
• Or equivalent combination meeting the minimum qualifications for employment.

Skills

• Customer Service

Benefits

• Multiple pay increases over the first years of service
• Free Parking
• Free Gym Access & Walking Path
• On‑site Daycare
• On‑site Cafeteria

Pay

$23.65 per hour

Schedule

Full‑time