Customer Service Assistant 1 - Intermittent (Multiple Positions)

What You Will Do At ODM This position is currently remote (work from home) but may be subject to change to regular, in-office work* Office: Operations Bureau: Network Management Classification: Customer Service Assistant 1 - Intermittent (Multiple) Job Overview The Customer Service Assistant duties include but are not limited to: Process provider enrollment and revalidation applications according to productivity standards.Monitor and track application statuses to ensure timely follow‑up and completion.Provide support to internal and external stakeholdersVerify provider documentation for accuracy and completeness before processing.Update provider records in the enrollment system as needed.Maintain compliance with state and federal requirements and internal policies.Use designated communication tools such as Teams, the PE mailbox, and ServiceNow to assist with inquiries and create tickets.Participate in required meetings and assist with miscellaneous tasks as needed. 3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer. Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431. Job Skills: Customer Service Organization Medicaid Agency Contact Name and Information HumanResources@Medicaid.Ohio.Gov Unposting Date Ongoing Work Location Lazarus 4 Primary Location United States of America-OHIO-Franklin County-Columbus Compensation $22.59/hour Schedule Part-time Work Hours 8:00 am - 5:00 pm Classified Indicator Unclassified Union OCSEA Professional Skills Analyzation, Listening, Verbal Communication, Written Communication Agency Overview THESE POSITIONS ARE INTERMITTENT & NOT TO EXCEED 1,000 HOURS IN A STATE FISCAL YEAR. About Us Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine’s agenda for Ohio’s future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help. Responsibilities Ohio Department of Medicaid plays a unique and necessary role in supporting the governor’s vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by: Delivering a personalized care experience to more than three million people served. Improving care for children and adults with complex behavioral health needs. Working collectively with our partners and providers to measurably strengthen wellness and health outcomes. Streamlining administrative burdens so doctors and healthcare providers have more time for patient care. Ensuring financial transparency and operational accountability across all Medicaid programs and services.