Customer Service Agent-Raleigh

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We offer excellent benefits, competitive pay, professional development, and career advancement opportunities.

About the role

If you are seeking a meaningful career in public service, a healthy work-life balance, or the chance to support North Carolina taxpayers, the NCDOR could be the ideal place for you. We are dedicated to recruiting top talent and providing clear career pathways that help you build a long-term, rewarding, and fulfilling career.

Pay

We are currently hiring Customer Service Agents with a starting salary of $39,244 in our Raleigh Customer Service Center. Bilingual Agents who utilize their Spanish skills are compensated at a salary of $41,206. Upon completion of the training progression plan, employees may qualify for a 5% salary increase.

Schedule

After successfully completing training, employees may qualify for a hybrid work schedule with remote work options.

Responsibilities

• Professionally handle a high volume of incoming calls through telephone queues
• Provide clear, accurate assistance to taxpayers and representatives regarding refunds, payment plans, tax notices, account balances, tax laws, and Departmental policies
• Complete comprehensive training to confidently interpret and communicate personal tax and sales and use tax laws

Skills

• Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
• Experience with the use of a computer and proficiency in word processing
• Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers

Qualifications

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or an equivalent combination of education and experience.

Benefits

The state of North Carolina offers excellent comprehensive benefits, including:

• Health insurance options
• Standard and supplemental retirement plans, including the best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve paid holidays per year
• Fourteen vacation days per year, which increase as length of service increases and accumulates year-to-year
• Twelve sick days per year, cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pay (lump sum payout yearly based on length of service)
• 401K, 457, and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance.