Customer Service Agent-Greensboro

Step into a meaningful role with the North Carolina Department of Revenue as a Customer Service Agent. In this position, you’ll make a real impact by guiding taxpayers, supporting compliance with North Carolina Revenue Laws, and delivering clear, accurate assistance over the phone. Join a team dedicated to providing outstanding service to communities across our state.

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering professional development and career advancement opportunities.

Location

This position is located in Greensboro, North Carolina.

Pay

Starting Salary: $39,244 per year

• Spanish Bilingual Premium: Immediate 5% salary bump ($41,206 per year) if you are fluent in Spanish
• Training Completion Raise: Qualify for 5% salary increase upon successful completion of the training program

Schedule

This role offers a hybrid-to-remote work path:

• Weeks 1–3 (Training): In-office full-time at your selected branch (Greensboro, Raleigh, or Rocky Mount).
• Weeks 4+ (Transition): Gradual shift to hybrid work, beginning with one day per week working from home, then increasing to two days per week.
• Post-Graduation (~8 months): After completing the training program, transition to almost 100% work from home, with only one mandatory in-office day per month.

Responsibilities

• Professionally manage a high volume of incoming calls through designated phone queues
• Provide clear and accurate guidance to taxpayers and their representatives regarding refunds, payment plans, tax notices, account balances, tax laws, and Department policies
• Complete thorough training program to confidently interpret and explain personal income tax as well as sales and use tax laws

Training Plan

You do not need any prior tax experience to succeed in this role. Our comprehensive training program is designed to teach you everything you need to know—from understanding North Carolina tax concepts to navigating department systems with confidence. This position offers valuable exposure to a wide range of tax topics and agency processes, laying the foundation for career mobility and advancement within the Department.

Requirements

• High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience
• Strong communicator, both written and verbal, with the ability to express ideas clearly and concisely
• Experience using a computer and proficiency in word processing

Benefits

The state of North Carolina offers excellent comprehensive benefits:

• Health insurance options and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
• Standard and supplemental retirement plans, including the best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days per year which are cumulative indefinitely
• Paid Parental Leave, Personal Observance Leave, and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance.