Customer Service Agent for a Research and Trade Marketplace Company
LTVplus · Brandon, FL · 6 days ago
OTHRFull-time
Your Mission
Respond to customer inquiries via email regarding:
- Provide primary customer support via email, with occasional chat support.
- Communicate heavily with the warehouse and logistics teams to answer support tickets and resolve delivery issues.
- Manage user refunds and cash payouts through Stripe.
- Use shipping tools like Shippo to locate label information or manually generate labels when automated systems fail.
- Identify unique situations or missing Standard Operating Procedures (SOPs) and escalate them to management via Slack.
- Escalate technical tickets through Asana.
Tech Checklist
- Experience with Zendesk is preferred, though experience with similar CRMs like Intercom or Front is acceptable.
- Exposure to collectibles, trading, or hobbyist communities.
- Experience supporting high-volume ticket environments (5,000+ tickets/month).
Working Conditions
40 hrs per week
7 days per week
9 AM - 6 PM EST