CUSTOMER SERVICE AGENT / DATA ENTRY

#IND123 Customer Service Representative – Call Center (Guest Services Agent) Location: Tampa, 33607 – This position is onsite Pay: $20 hr. Type: Direct hire Schedule: Must be open to department hours Mon-Sun 5:00 AM – 12:00 AM (Midnight) EST Schedules are assigned in 3-month periods, you will be assigned after training Training schedule: M-F, 9:00 AM to 5:00 PM EST for (2) weeks Target start date: October 26, 2026 Career outlook: FREE FOOD! 401k with match, excellent standard benefits and room to grow with the organization. Position Overview We are seeking a high-performing Customer Service Representative to support a fast-paced, high-volume operational environment. This role requires handling frequent inbound and outbound calls while simultaneously managing order entry, data documentation, and multiple systems. Success in this role depends on the ability to work quickly and accurately across multiple platforms, manage competing priorities, and maintain strong attention to detail in a structured, production-driven environment. Key Responsibilities The Guest Services Reps are responsible for taking emails and Phone calls from Private plane meal orders ( ex. Taylor swift will be flying to Paris and she wants three steaks, caviar and Champagne for her flight- GSA will enter her order into the system and internal team will ensure her catering order is processed on time).Accurately process orders, requests, and updates across multiple systemsNavigate between CRM, order entry, and workflow systems simultaneouslyDocument all interactions in real time while maintaining accuracy and complianceManage multiple tasks and priorities in a fast-paced, time-sensitive environmentCoordinate with internal teams to ensure timely and accurate service deliveryResolve customer issues and escalate when necessaryMeet productivity, accuracy, and performance metrics Requirements Experience in a high-volume call center OR high-volume data processing environmentProven ability to manage multiple systems and tasks simultaneouslyStrong data entry skills with a high level of accuracy and attention to detailAbility to work in a fast-paced, metrics-driven environmentStrong written and verbal communication skillsAbility to follow structured processes and maintain compliance standardsOpen availability required (5:00 AM – 12:00 AM schedule range)High school diploma or equivalentBackground check and drug screening required Preferred Experience Call center experience (inbound/outbound)Experience with CRM, order entry, or case management systemsBackground in high-volume customer service, healthcare, or operations environments