Customer Service Agent- ATW

Visa sponsorship is not available. Must be authorized to work in the US as defined by the Immigration Act of 1986 and must pass a criminal background check.

Requirements

• High School Diploma or GED
• Minimum one (1) year of customer service experience
• Effective verbal and written communication skills
• Ability to work efficiently under time constraints
• Availability to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations
• Must be well-groomed and adhere to the dress code policy
• Must be at least 18 years of age and possess a valid driver’s license
• Ability to attend required training
• Strong computer skills and ability to use general office equipment
• Ability to work in extreme weather conditions

Responsibilities

• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments
• Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate
• Ensure compliance with FAA, Allegiant Air, and airport regulations
• Enforce safety and security measures and monitor sensitive safety zones
• Assist customers with special needs, such as those requiring assistance in boarding
• Complete ad hoc assignments as requested by the Lead or Supervisor
• Complete required reports
• Meet arriving flights at baggage carousel to ensure proper handling of bags
• Monitor baggage carousel for unclaimed baggage and store unclaimed bags in the Baggage Service Office
• Handle delayed baggage issues, complete written reports, and follow up with customers
• Inform customers of Allegiant Air policies and procedures regarding lost, damaged, or replacement baggage and pilferage claims
• Provide consequential expenses to applicable customers when there is a delayed bag
• Ensure delivery of baggage to affected customers for late arriving or miss-loaded bags
• Follow up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.
• Trace loaner wheelchairs, car seats, etc.
• Track replaced, damaged, and miss-loaded baggage
• Assist with lost and found articles
• Other duties as assigned

Physical Requirements

• Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate tools and equipment (e.g., hand trucks, carts, ramps, tugs)
• May be required to lift, push, pull, or carry up to 300 lbs
• May be required to work various shifts or days in a 24-hour situation
• Exposure to heights, small spaces, extreme noise (e.g., airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations
• Ability to work in confined areas and crawl in and out of small spaces for extended periods
• Ability to wear personal protective gear
• Some travel may be required
• Must report to assigned work location during national and state emergencies unless prohibited by local, state, or federal order

Benefits

Full Time Benefits:

• Profit Sharing
• Medical, Dental, Vision, Life, and Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity, and Pet Insurance
• 401K with employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Paid vacation, holidays, and sick time

Part Time Benefits:

• Profit Sharing
• Medical Travel Reimbursement
• Legal, Identity, and Pet Insurance
• 401K with employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Sick time

Training

Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.