Customer Service Agent

About the role

We're looking for someone passionate about providing excellent customer service to clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions.

Responsibilities

• Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
• Verify new customers coverage and present policyholders with proof of insurance paperwork
• Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
• Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
• Maintain a record of customer interactions and follow up on their experience with our organization

Qualifications

• Strong communication skills
• Willing to get an insurance license
• Applicants must have a strong work ethic, be driven to succeed, and be willing to go above and beyond to achieve above-average results
• A general understanding of insurance policies and schedules is preferred
• Display strong communication skills, active listening skills, and personal skills
• Position requires a high school diploma or GED equivalent
• Previous customer service experience required for this position
• Must have knowledge of Microsoft Office and customer relationship management software

Pay

Compensation: $40,000 - $75,000 yearly