Customer Service Agent

About the role

North 40 Outfitters Home Office in Great Falls, MT is looking to hire a Full-Time Customer Service Agent to join our team. We believe that each team member plays a vital role in the success of our company. We are looking for authentic and enthusiastic people who love our lifestyle and believe in service before self. As a Customer Service Agent at North 40, your main priority is to connect with our customers and provide each of them with an exceptional experience.

Responsibilities

• Answer customer calls, emails, and social media inquiries.
• Assist with online order discrepancies by responding directly to customers and working with store teams to correct future order issues.

Schedule

This position works rotating shifts, including weekends and holidays. Team members also rotate weekly between opening and closing schedules.

Qualifications

• Willingness to share credit, work with others in a team environment, and define success collectively rather than individually
• Ability to take initiative, embrace change, and learn new things
• Drive to be dependable and to perform well against the expectations of the role
• Strong customer service, communication, and problem-solving skills
• Ability to independently resolve customer issues and deliver a positive customer experience
• Experience handling inbound and outbound customer calls
• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams)
• Experience with CRM platforms such as HubSpot, Salesforce, or similar systems
• Familiarity with multi-line phone systems and VoIP technology
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment
• Customer-first mindset with a positive and empathetic approach
• Strong active listening and relationship-building skills
• Dependable, self-motivated, and accountable
• Calm under pressure and solution-oriented
• Adaptable, coachable, and team-focused
• Previous customer service, call center, or support experience preferred
• Quick learner with strong attendance and reliability
• Comfortable handling confidential information
• Demonstrates professionalism, flexibility, and a strong work ethic
• Ability to sit for extended periods, work at a computer, and view a computer screen for up to 100% of the workday, and perform repetitive typing and keyboarding tasks

Benefits

• Paid holidays
• 401(k) option
• Health Savings Accounts (HSAs)
• Medical, dental, vision, and life insurance
• Phenomenal employee discount on all products North 40 sells