Customer Service Agent

About the role

Champion Window has immediate openings for experienced Customer Service agents at our Sharonville headquarters. The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive a quality phone experience.

Responsibilities

• Inbound customer phone calls
• Scheduling customer estimate appointments
• Assisting customers with service inquiries
• Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
• Data entry
• Call quality assurance
• Reporting
• Other duties as assigned

Qualifications

• 1-3 years' experience working in a customer service, office or call center environment
• Excellent customer service skills both written and verbal
• Strong, accurate data entry skills
• Process focused - structure and consistency is key
• Strong attention to detail
• The ability to successfully work as part of a team
• Self-starter
• Ability to multi-task

Skills

• Appointments Plus/CRM knowledge a plus

Benefits

• Medical/dental/vision/disability coverage
• 401(k)
• Flex spending account