Customer Service Agent

Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while producing minimal noise.

About the role

You are highly motivated, organized, attentive to detail, communicate well, and focused on candidate experience. This role involves resolving customer requests, questions, and needs while ensuring the best use of resources in a high-pace environment.

Responsibilities

• Handle customer complaints and maintain a professional attitude.
• Answer and direct calls at the multi-line phone station in a courteous and professional manner.
• Operate office equipment, including air-to-group radio, ground radios, airport access control, computers, and multiline phones.
• Coordinate customer service order requests and maintain an accurate database.
• Complete daily fuel log, invoice fuel tickets, and settle truck sheets.
• Serve as a concierge between customers and various airport departments and vendors.
• Assist customers with hotel reservations, ground transportation, catering, local attractions/activities, and other functions.
• Periodically inspect and maintain facilities, including lobby, front counter, and restrooms.
• Transport passengers and/or pilots to and from requested locations such as hotels, restaurants, and commercial airports.

Requirements

• Must have authorization to work in the U.S.
• Must have a valid CA Driver’s license and clean driving record.
• 2+ years of customer service experience.
• Excellent communication and problem-solving skills.
• Ability to push/pull/lift 50 lbs. for extended periods of time.
• Ability to work efficiently under time constraints.
• High school diploma or GED equivalent.

Special Requirements

• Must meet all local airport and TSA requirements.
• Must be able to work flexible hours including evenings, weekends, holidays, and overtime as needed.
• Must be able to pass FAA Drug and Alcohol testing, background checks, and submit to random drug tests when required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to sit and talk or hear.
• Occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• Routinely handle objects weighing up to 25 lbs. and occasionally lift objects weighing up to 60 lbs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May include working outside on an aircraft ramp in various temperatures and conditions.
• Exposure to loud noise from aircraft; hearing protection is provided and should be used when needed.

Pay

For this position, we are targeting a base pay between $20 - $22/hr. Actual compensation offered will be determined by factors such as job-related knowledge, skills, and experience.