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Customer Service Agent ($6,000 hiring bonus)

Alaska Airlines · Nome, AK · Today
On-site$29.08/hrPart-time

About the role

The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.

Responsibilities

  • Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment
  • Sell tickets and ensure cabin accommodations
  • Perform computer, iPad and paperwork tasks
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
  • Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security)
  • Process and secure passenger luggage
  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction

Requirements

  • 6 months of customer service or community service experience
  • Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening)
  • Typing speed of at least 25 WPM
  • Ability to consistently lift 50 lbs
  • Ability to push/pull 50 lbs
  • Ability to bend, stoop, squat, reach and grasp
  • Flexibility to work varied shifts (e.g., weekends, holidays)
  • Ability to participate in paid training
  • Ability to learn and operate a computerized reservation system
  • Ability to adapt to performing work according to set procedures
  • Ability to anticipate needs of others in a fast-paced environment
  • Ability to communicate in English
  • High school diploma or equivalent
  • Minimum age of 18
  • Must be authorized to work in the U.S.

Additional details

Tattoo policy: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

Pay

Starting Rate: USD $29.08/Hr.

  • $6,000 hiring bonus available to external candidates only (AS/HA/QX employees not eligible)
  • $1,200 paid out after 3 months
  • $1,800 paid out after 7 months
  • $3,000 paid out after 12 months

Benefits

  • Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
  • Comprehensive well-being programs including medical, dental and vision benefits
  • Generous 401k match program
  • Annual bonus plans
  • Generous holiday and paid time off

Schedule

Part-Time, Non-Exempt, Regular. Flexibility to work varied shifts including weekends and holidays required.

Compliance

Employees working at an airport or maintenance hangar must obtain a SIDA badge provided by the airport authority and maintain good standing. Failure to qualify for or retain a SIDA badge results in termination. Review the SIDA Badge Requirements document for details.

Regulated by the Department of Transportation (DOT – 49 CFR part 40). Post-offer and/or pre-employment drug testing will be conducted for marijuana, cocaine, opioids, phencyclidine (PCP), and amphetamines (or metabolites) prior to any offer or transfer into a safety-sensitive position. Failure to submit to testing or positive results will render the applicant ineligible and any offer will be withdrawn.

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