Customer Service Advocate

Trelleborg Overview

Trelleborg is a world leader in engineered polymer solutions for various industries. Our success is driven by talented individuals who innovate and advance industry progress.

Customer Success Advocate (CSA)

The Customer Success Advocate (CSA) is responsible for providing outstanding customer service and total satisfaction with both existing and prospective customers. This role involves building positive customer relationships to facilitate new business opportunities.

• Provide outstanding customer service and total customer satisfaction
• Act as the customer's primary point of contact for all commercial inquiries
• Direct customer communication via telephone and email
• Develop and maintain strong customer relations while projecting professionalism
• Provide information (pricing, inventory availability, order status, etc.) and handle customer requests in an accurate and timely manner
• Perform Account Management: Monitor and optimize sales growth and profitability, make outgoing sales calls to customers and target accounts, follow up on quotations and projects, drive customer satisfaction
• New customer account management including customer set-up, and credit information
• Customer order management including processing of quotes, contract review, order entry, order status, inventory stock review, purchasing practices, and on-time delivery
• Monitor customer orders: Minimum order and line values, profitability, and costs
• Process customer complaints and assist with investigation and corrective actions
• Communicate and coordinate customer requirements throughout the supply chain in coordination with the Operations Process Manager
• Communicate, coordinate, and support the Sales Engineers and Application Engineers with customer projects and overall business
• Joint sales visits to customers with Sales Engineers
• Attend additional training as needed

Requirements

• Minimum 1 year of experience in a customer service position preferred
• Bachelor’s degree required
• Knowledge of basic business sales and marketing practices
• Technical Degree (Engineering or the Sciences) a plus
• Knowledge of rubber/plastic products is beneficial
• Familiarity with ISO quality requirements is beneficial
• Familiarity with technical prints is beneficial

Education and Experience

Preferred:

• Technical Degree (Engineering or the Sciences) a plus
• Knowledge of rubber/plastic products is beneficial
• Familiarity with ISO quality requirements is beneficial
• Familiarity with technical prints is beneficial

Application

To apply, please submit your resume to [insert contact email].