Customer Service Advisor

About the company

bet365 is one of the world's leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity, with ample opportunities for growth and impact.

About the role

Join the Customer Service department at our US hub in Denver as a Customer Service Advisor, starting September 7th. This full-time position offers a career opportunity with growth prioritized from day one, supported by an industry-leading 8-week training program. The role follows a flexible schedule designed around the North American sports calendar, including evenings, weekends, and holidays, with a rotation to ensure an even distribution of shifts.

Responsibilities

• Ensure every customer interaction is positive and memorable.
• Use internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
• Engage with customers through live chat, telephone, and email, ensuring clear and efficient communication.
• Resolve customer requests and complaints promptly and courteously.
• Assist in internal efforts to improve how customers perceive our platform and services.
• Demonstrate a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
• Promote and advocate for responsible gambling practices among customers.
• Maintain compliance with individual licensing requirements according to regulations.

Qualifications

• Tech-savvy, with the ability to work with various technologies to investigate, communicate, and resolve customer inquiries.
• Exceptional communication skills, both written and verbal.
• Active listener, with the ability to understand customer needs and provide tailored support.
• Customer-centric with a passion for delivering outstanding service.
• Eagerness to expand personal knowledge and skills.
• Meticulous attention to detail to ensure accuracy.
• Ability to multitask efficiently in a fast-paced environment.
• Creative problem-solving capabilities to resolve challenges independently.
• Strong individual and team collaboration skills.

Pay

Starting wage of $23.76 per hour, increasing to $24.66 post-training.

Benefits

• Company-paid healthcare for employees.
• Annual bonus.
• 401(k) with Company match.
• 33 paid days off.