Customer Service Administrator
About the role
Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK. We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.
Provides support to Senior Service Agent: Communicates objectives and work assignments to the field to ensure delivery of quality services, responds appropriately to customer inquiries, verifies and corrects vendor time and attendance. The Service Agent will be based in the Roanoke Service Center and will report directly to a Service Manager.
Responsibilities
All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensures the delivery of high-quality customer service through regular direct contact with clients and vendors, evaluates service quality and supports corrective action as necessary.
- Meets regularly with client representatives for status updates and addresses any actual or potential problems.
- Assists with identifying deficiencies and implementing plans of action as necessary.
- Make necessary adjustments to client and vendor punch reports.
- Coordinate with internal billing teams to ensure accuracy.
- Additional duties as directed by management.
Qualifications
- High School Diploma or equivalent
- Associates is a plus
Skills
- Excellent written and verbal communication skills
- Intermediate knowledge of basic office applications and ability to learn new proprietary software
- Strong problem-solving and analytical skills
- Excellent collaborative, prioritization, and time management skills
- Process driven, detail oriented and highly organized