Customer Service Administrator 2

As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center.

Responsibilities

• Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.
• Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information.
• Research and answer requests for information from internal customers or other Service Centers.
• Call and schedule delivery appointments.
• Assist drivers with pick-up or delivery problems.
• Calculate hours worked and Linehaul miles.
• Compile driver hours of service and complete driver log summaries.
• Assist with generating manifests and closing loads.
• Enter closed, dispatched, and arrived loads into the computer.
• Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives.
• Make follow-up calls to customers as requested.
• Maintain the sales appointment schedule and maintain a list of sales leads.
• Key pay data into the payroll system.
• Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc.
• Coordinate new hire orientation.
• Assist with Service Center training efforts by scheduling classes or ordering supplies.

Requirements

• High School Diploma or GED
• Ability to satisfactorily pass background check and alcohol and drug test
• 6 months of related experience and/or previous office experience
• Strong customer relations skills to communicate effectively with internal and external customers
• Ability to manage multiple tasks with interruption
• Computer skills
• Familiarity with Microsoft Office applications

Preferred Qualifications

• Previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems

Pay

$21.55–$26.51 per hour (pay may vary based on location and experience)

Schedule

First Shift