Customer Service Administrator 2

Responsibilities

• Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information.
• Research and answer requests for information from internal customers or other Service Centers.
• Call and schedule delivery appointments.
• Aid drivers with pick-up or delivery problems.
• Calculate hours worked and Linehaul miles.
• Compile driver hours of service and complete driver log summaries.
• Aid in generating manifests and closing loads.
• Enter closed, dispatched, and arrived loads into the computer.
• Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives.
• Make follow-up calls to customers as requested.
• Maintain the sales appointment schedule and maintain a list of sales leads.
• Key pay data into the payroll system.
• Aid the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc.
• Cook up new hire orientation.
• Aid in Service Center training efforts by scheduling classes or ordering supplies.

Requirements

• A High School Diploma or GED
• The ability to satisfactorily pass background check and alcohol and drug test
• 6 months of related experience and/or previous office experience
• Strong customer relations skills to communicate effectively with internal and external customers
• The ability to manage multiple tasks with interruption
• Computer skills
• Familiarity with Microsoft Office applications

Qualifications

• Previous experience with Customer Service
• Experience with Microsoft Outlook
• Experience with Microsoft Excel
• Experience with Multi-line phone systems