Customer Service Account Specialist - Bilingual Spanish

About the role

Surfacing Solutions, Designing Opportunity, Building People: With our amazing portfolio of stylish, durable, and responsible products, Formica Corporation is one of the most recognized names in the building industry. As part of our vision for the future, we are looking for people like you. People who are open to creating their own career path and are looking to connect with like-minded people. What do you say?

Responsibilities

• Function as Single Point of Contact (SPOC) to all accounts in assigned territory; Includes phone, email & fax communication
• Support field sales representatives in assigned territory
• Manage customer purchase orders from entry to fulfillment
• Handle customer complaints from initiation to resolution
• Establish positive business relationships with both internal and external customers
• Educate customers on our product offering
• Work with sales team to provide timely and accurate sales forecasts

Requirements

• Associate’s or Bachelor’s degree in a relevant field of study is preferred
• 2 or more years’ customer service experience required
• Experience in a manufacturing environment is strongly preferred
• Excellent communication skills, both verbal & written
• Proven ability to resolve customer issues creatively and effectively
• Ability to multi-task, prioritize, and manage time effectively
• Proficiency with Microsoft Office applications
• Must be bilingual in Spanish and English

Benefits

• Medical & Prescription Drug Coverage
• Dental Coverage
• Flexible Spending Accounts (Healthcare and Dependent Care)
• 401(k) Savings Plan with Matching provision
• Paid Time Off
• Paid Holidays
• Tuition Reimbursement
• Life & Voluntary Optional Life Insurance
• Short-Term Disability Coverage
• Voluntary Long-Term Disability Coverage
• Employee Assistance Program
• Employee Product Purchase Discount