Customer Service / Account Specialist

Location: 904 Buchanan St, Nashville, TN 37208 • Pay: $45k–$55k

About the company

At BBJ La Tavola, we are invested in helping you develop your career. There are countless ways for our team members to learn and grow, including internal mobility. Our company culture builds connections, careers, and employee opportunities by creating a workplace that values diversity, teamwork, and transparency. BBJ La Tavola helps create unforgettable experiences for our partners every day. Industry leaders since 1983, BBJ La Tavola is the largest specialty linen rental company in the nation, with prominent operating facilities in Napa, CA and Chicago, IL, and sales teams, event designers, and showrooms in most major cities across the United States. We offer the very best in breadth of product, quality, and service, ensuring our clients experience unprecedented opportunities in innovation, inspiration, and collaboration. Our unparalleled repertoire of services spans specialty linen, linen accessories, chargers, spandex, chair décor, and set & strike production. We take great pride in our passion for design and trends, our pursuit of fresh ideas, and our partnerships with those who share our central values of innovation, inspiration, and collaboration. It's our privilege to help celebrate life's momentous occasions—whether a private dinner for two or a gala for thousands.

About the role

This position is responsible for acting as a liaison between customers and clients nationwide. This individual engages with customers by answering product and service questions, suggesting information about other products and services, processing orders, preparing correspondences, and fulfilling customer needs to ensure customer satisfaction.

Responsibilities

• Service clients that participate in online chat and field questions
• Answer phone calls to assist customers calling in with inquiries
• Support the Sales team by putting together quotes/contracts, processing credit memos, and following up on any necessary items
• Assist showroom customers on selecting linen choices for their event
• Recommend product offerings or services to clients by collecting event information and analyzing event design needs
• Take payment information and other pertinent information such as addresses and phone numbers
• Open customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution
• Ensure excellent service standards and maintain high customer satisfaction

Requirements

• A history of providing exceptional customer service
• Friendly, professional etiquette and courtesy in interfacing with customers on the telephone
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Professional and friendly attitude with the ability to quickly develop a rapport with customers over the phone
• Excellent verbal and written communication abilities
• Attention to accurate detail and ability to multitask
• Ability to analyze situations and make decisions in a timely manner
• Excellent documentation and recordkeeping abilities
• Ability to work autonomously as well as within a team environment
• Knowledge of Microsoft Office (Word, Outlook, TEAMS, etc.)
• Experience working in the Event or Hospitality industries a plus
• Ability to work occasional evening shifts and/or weekend shifts (rotation schedule)