Customer Service Account Representative Manufacturing

Duties

• Act as the customers' liaison, responsible for all customer inquiries, quotations, and order processing assuring delivery in accordance with customer requirements and manufacturing capabilities.
• Review customer contracts to ensure order requirements are fulfilled.
• Interface with all functional groups and field sales to proactively monitor customer delivery.
• Work closely with planners to ensure on-time delivery.
• Provide customers with product and pricing information, including preparation of quotes.
• Maintain accurate information using ERP, EDI, E-Commerce, and other business systems in support of customer service activities.
• Monitor customer websites to obtain supplier scorecard information and product demand.
• Proactively investigate and resolve customer problems and complaints.
• Keep the operations team, Market Managers, and Customer Service Manager informed of issues that may need further assistance for resolution.

Requirements and Skills

• 3+ years of customer service in a manufacturing environment.
• Excellent communication, judgment, and influence skills via phone, email, written, and face-to-face.
• Polished customer service and presentation skills.
• Experienced with a computerized ERP system OR CRM system.
• Must be able to pass a criminal background check & drug test.

Benefits

Not specified

Schedule

Monday-Friday, 8:00 AM - 4:45 PM

Pay

$25.00-$32.00/hour