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Jobs · OTHR · Texas

Customer Security Compliance Specialist

Cloudflare · Austin, TX · 3 days ago
OTHR$125k–$172k/yrFull-time

About the Role

You will join the Customer Compliance Team at Cloudflare, focused on building trust with customers by sharing information about Cloudflare’s security program and policies. This role involves assisting customers, sales teams, and legal teams in understanding Cloudflare’s security posture. You’ll develop expertise across Cloudflare’s products, infrastructure, and controls, while leveraging proprietary AI platforms and developer tooling to scale compliance operations and accelerate response times to customer inquiries.

Responsibilities

  • Security Questionnaires & RFPs: Take ownership of filling out complex customer security questionnaires, RFPs, and technical assessments by orchestrating internal AI generation pipelines and validating responses for accuracy.
  • Engage with Customers on Security Topics: Act as a trusted security advisor, meeting with customer security teams to resolve architectural inquiries, answer security questions, and assist with security terms in contract negotiations.
  • Facilitate Customer Audits: Host and coordinate on-site and virtual customer audits, guiding them through security controls, processes, and compliance evidence.
  • Build with In-House AI Tools: Design and iterate on custom workflows and compliance assistants using Cloudflare’s internally built AI platforms to automate questionnaire triage and evidence retrieval.
  • Curate AI-Ready Ground Truth Data: Structure and maintain authoritative knowledge repositories for frameworks like SOC 2, PCI DSS, ISO 27001, and global security regulations to ensure AI models retrieve verified, up-to-date data.
  • Public Enablement & Trust Portal: Collaborate with marketing and engineering to enhance the customer Trust Portal and self-service resources for evaluating Cloudflare’s security posture.
  • Author Public Security Content: Research, write, and maintain white papers, security blogs, and compliance mappings aligned with Cloudflare’s product suite and regulatory shifts.

Qualifications

  • 5–10 years of experience in security compliance, GRC, technical audit management, IT risk consulting, or customer-facing security assurance.
  • Demonstrated ability to build with AI, including hands-on experience with AI workflows (e.g., prompt engineering, retrieval-augmented generation, API-based automations).
  • Solid understanding of security frameworks such as PCI DSS, ISO 27001, SOC 2, and NIST SP 800-53.
  • Strong technical writing skills to translate complex concepts into clear, plain-language responses and white papers.
  • Articulate and comfortable presenting to external customers, sales executives, and legal counsel.
  • Ability to partner cross-functionally with Sales, Product, Legal, and Platform/AI Engineering teams.
  • Technical curiosity with familiarity in data structures, markdown, APIs, or basic scripting (e.g., Python, SQL, shell).
  • Bonus: Cloud/network engineering experience, familiarity with global privacy regulations (GDPR, CCPA), or experience establishing automated operational metrics.

Available Locations

Austin, TX; New York City

Compensation

For New York City based hires: estimated annual salary of $125,000 - $172,000. Compensation may be adjusted depending on work location.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

  • Health & Welfare Benefits: Medical/Rx, Dental, Vision, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, On-demand mental health support, Global Travel Medical Insurance.
  • Financial Benefits: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan.
  • Time Off: Flexible paid time off, Leave programs (parental, pregnancy health, medical, bereavement).

What Makes Cloudflare Special?

Cloudflare is a highly ambitious technology company with a mission to help build a better Internet. We are committed to protecting the free and open Internet through initiatives like:

  • Project Galileo: Providing powerful tools to protect journalism and civil society organizations from attacks.
  • Athenian Project: Ensuring state and local governments have high-level protection for election information and voter registration.
  • 1.1.1.1: A faster, more secure, and privacy-centric public DNS resolver available to everyone.

We value curiosity, iteration, and leveraging AI to solve problems, while ensuring every improvement lifts the entire team.

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