Customer Satisfaction Representative I

Basic Purpose and Scope of Position

Effectively identify, assess, negotiate, and take action on customer concerns and comments to enhance customer satisfaction and loyalty. Utilize information resources to educate customers.

Principal Activities

• Serve as the main point of contact in the customer satisfaction department including taking customer calls, emails, and resolving customer concerns.
• Ensure dealers have a connected Kubota Service Experience.
• Grow the ability of the dealer to provide the local markets best service experience for end customers.
• Train dealers to enhance their skills through knowledge/information from Kubota University.
• Support dealers and Kubota division personnel on customer survey system.
• Support Service Strategy efforts through customer campaign action calls.
• Help grow the Extended Warranty business by actively marketing the program over the phone.

Minimum Qualifications

• Associate’s Degree or equivalent work experience preferred.
• At least 2 years of working in a call center environment preferred.
• Good problem solving skills.
• Excellent customer relation skills.