Customer Sales & Service Representative I, Front Counter

About the role

Take that next step toward your future and join our growing team! Mediacom Communications seeks talented professionals to partner with us in meeting challenges and realizing our goals.

Responsibilities

• Provide exceptional customer service by interacting with customers both in person and over the phone, assisting them with product inquiries, billing issues, and troubleshooting service problems.
• Sell and promote Mediacom products and services, resolve billing concerns, process payments, schedule service appointments, and maintain equipment and inventory.
• Stay informed of current marketing campaigns and offers and effectively communicate these to customers.
• Respond to customer inquiries, troubleshoot basic service issues, and schedule on-site service calls when necessary.
• Process customer payments, balance cash drawers daily, and verify the accuracy of all received monies.
• Issue and receive equipment from customers, ensuring proper documentation and adherence to inventory controls.
• Ensure that all customer interactions meet or exceed minimum sales, quality, and productivity standards.
• Demonstrate courtesy, patience, and professionalism in all customer relations, clearly explaining billing processes, services, and product offerings.
• Handle incoming calls from customers to identify root cause of customer issues and seek to provide resolution.

Requirements

• A high school diploma or GED.
• 1-3 years of experience in call center customer service, retail, or consumer sales.
• Experience handling cash, payments, and basic reconciliation procedures.
• Strong communication and relationship-building skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Intermediate to advanced PC skills.
• Ability to stand for extended periods.
• Valid driver's license, satisfactory driver record; occasional travel to other sites within the region.
• Availability to work evenings, weekends, holidays, and overtime as necessary.
• Familiarity with data entry and customer management systems.

Company Benefits

• Health, vision, and dental insurance.
• Paid vacation, holidays, and flex paid time off.
• 401K with generous company match.
• Employee discounts on Mediacom services, where available.
• In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided.
• Education Enrichment up to $5,000 per year for qualified employees.
• Employee Wellness Program.