Customer Sales Associate

About the role

Join us in boldly challenging what's possible for a sustainable world. Be a part of our mission to create comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation.

Responsibilities

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partner with customers to grow sales by identifying related products or add-on extensions.
• Process customer orders and respond to inquiries, questions, or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Stay current on knowledge of Trane Products, offerings, and promotions to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Execute quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assist with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

Requirements

• H.S. Diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Qualifications

• Ability to work independently and as part of a team.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of Trane products and industry trends.

Skills

• Customer service skills.
• Problem-solving abilities.
• Organizational skills.
• Product knowledge.

Benefits

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Pay

Annual Base Salary Range: $44,300.00 - $89,424.99
Compensation Type: Exception Hourly
Incentive Eligible: Yes
Sales Commission Eligible: No

Schedule

On-site (5 days)