Customer Sales Advisor - Ellicott City, MD

Text "Goodyear" to 66866 to connect with a recruiter.

Pay

$16 - $20/hr; base pay offered may vary depending on job-related knowledge, skills, experience, and market location.

Benefits

• Medical, prescription, dental, and vision coverage
• 401(k) retirement plan
• Life insurance and disability coverage
• Tuition assistance
• Paid sick and vacation time
• Tire discounts
• Certification reimbursement

About the role

As a Customer Sales Advisor, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team environment. We encourage you to allow us to invest in your success as you invest in ours.

Responsibilities

• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction through understanding their needs
• Understand and describe all warranties, advertising, and promotion of products and services
• Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointments, accurately estimating time requirements, and checking out
• Make recommendations to guests based on manufacturing recommendations
• Promote self-development by utilizing company-provided training tools
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting (consumer tires and wheels), standing, bending, and squatting

Requirements

• Prior guest service experience
• Valid driver's license
• Must be at least 18 years of age
• Legally authorized to work in the U.S. without company sponsorship now or in the future
• Strong work ethic; independently motivated to produce results with limited influence from others
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, stores may be open 7 days a week, including weekends and some holidays
• Commitment to following established safety policies and procedures

Qualifications

• Basic:
  • No relocation is offered for this position
• Preferred:
  • High School Diploma or GED
  • Previous Automotive Guest Service experience
  • Previous Tire Sales experience
  • Spanish speaking preferred

Position Criteria

• Hard worker who demonstrates responsibility, dependability, conscientiousness, communication, and teamwork