Customer Return Agent -Part-Time(Philadelphia Airport)

About the role

You will be the star of customer engagement and vehicle management, creating top-notch rental experiences at SIXT.

• Welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression.
• Inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels.
• Complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process.
• Promote additional SIXT products and services where applicable, turning every return into a brand experience.
• Identify and tag vehicles for maintenance and ensure they are moved to the correct location.
• Work in various weather conditions and take on additional tasks to support business needs.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience; background in sales, service, or hospitality is ideal.
• At least 18 years old with a valid driver's license and a clean driving record.
• Authorized to work in the United States without requiring sponsorship.
• Basic computer navigation skills and familiarity with Microsoft Office applications.
• Willingness to wear a company uniform.
• Ability to work 40 hours per week, including day or evening shifts.
• Openness to travel (5–10%), some of which may be by airplane.

Speaking other languages is a plus.

Benefits

• Comprehensive healthcare coverage (medical, dental, vision).
• Life insurance, critical illness, and hospital indemnity.
• Pet insurance.
• 401k plan.
• Paid time off (PTO) and sick leave.
• Time and a half for working on public holidays.
• Employee Assistance Program for support when needed.
• Exclusive employee rental rates, with family rental options and discounts.
• Uniform provided with weekly dry cleaning.

Pay

$21.75 per hour.

Schedule

40 hours per week, including day or evening shifts.

About us

SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines car rental, car sharing, taxi, ride, chauffeur services, and car subscription, giving customers access to our fleet of 350,000 vehicles, 4,000 cooperation partners, and around 5 million drivers worldwide. With franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities.