Customer Retention Representative

Your Role

You will work directly within our client's retention team, reaching out to inactive customers via phone and SMS to re-engage them with a leading cryptocurrency kiosk platform. You will use consultative selling techniques, handle objections confidently, and leverage incentives and promotions to drive customers back to active status.

Your day-to-day will involve:

• Conducting high-volume outbound outreach to hundreds of existing customers daily via phone — with targeted SMS follow-ups to maximize re-engagement rates and recovery outcomes.
• Identifying the right customers to target through data analysis and critical thinking — prioritizing outreach based on transaction history, inactivity windows, and revenue potential.
• Engaging customers in meaningful, consultative conversations centered around the value and benefits of returning to the cryptocurrency kiosk platform — meeting them where they are and addressing their specific hesitations.
• Educating customers on available products, value-added services, and customer benefits — clearly explaining how the platform works in a way that resonates with a wide range of audiences, from first-time crypto users to experienced investors.
• Handling objections, competing offers, and customer concerns with confidence, empathy, and a solutions-oriented approach that builds trust and drives action.
• Leveraging a broad range of sales strategies and marketing tools — including discount codes, promotions, and incentive programs — to create urgency and close re-engagement conversations effectively.
• Identifying trends and revenue opportunities within the existing customer base to help drive growth in per-customer average revenue over time.
• Maintaining accurate activity logs and customer interaction records in CRM tools — ensuring every outreach, follow-up, and outcome is properly documented.

What You'll Need

• Demonstrated ability to influence decisions and drive outcomes through consultative, relationship-based selling — you know how to guide a conversation without being pushy.
• Strong verbal communication and phone presence — you are confident, clear, and professional on every call, and you know how to adapt your tone to different audiences.
• Prominent track record of managing diverse customer relationships and consistently meeting or exceeding revenue or retention goals.
• Ability to explain complex or unfamiliar topics — like cryptocurrency and blockchain — in simple, relatable, and compelling terms for a wide variety of audiences.
• Experience handling objections and competing offers with composure, empathy, and a solutions-first mindset.
• Highly self-motivated and goal-oriented — you do not need to be managed; you hold yourself to a high standard and consistently push to exceed your targets.
• Comfortable working in a high-volume, fast-paced, entrepreneurial environment where priorities shift and adaptability is key.
• Able to work independently and stay productive in a fully remote setting without losing momentum or accountability.

Bonus

• Genuine passion for fintech, digital currency, and the future of financial technology.
• Basic knowledge of cryptocurrency, blockchain, or how crypto kiosks work.

What We Offer

• Competitive salary in USD — paid consistently every month, no matter where you are.
• Performance-based incentives — your results are recognized and rewarded directly.
• 10 paid vacation days per year plus all U.S. federal holidays.
• 100% remote — work from anywhere in LATAM or Europe with a professional home setup.
• A fast-paced, high-growth environment at the forefront of the global fintech and cryptocurrency industry — where your conversations directly drive company revenue.
• A collaborative, supportive culture through Veta Virtual and our client — where your performance is celebrated and your growth is taken seriously from day one.