Customer Retention & Development Manager (CRDM)

About the role

We take care of our employees, and they take care of our customers! Join a global community in the international logistics industry, an integral piece of the global trade puzzle. At Expeditors, you'll find professionalism, leadership, and a friendly environment that fosters an innovative, customer service-based approach to logistics. As a Fortune 500 company, we employ over 19,000 trained professionals across 350+ locations on six continents, delivering customized solutions and seamless, integrated information systems for international trade.

Our mission is to recruit, train, and retain the very best logistics and technical experts. With over 50% of our employees staying for five years or more, we offer more than just jobs—we provide opportunities to grow, do what you love, and build a career with us.

Responsibilities

• Build a District Retention Program that includes coverage for all existing customers in our District
• Assist Product managers in developing product-level retention programs
• Facilitate monthly branch retention meetings
• Build and protect consistency in our branch and service offerings
• Measure and analyze customer revenue trends and proactively communicate these
• Ensure minimum call counts and reviews are completed per district goals
• Ensure incremental improvements are made on building stronger customer relationships
• Grow revenue across multiple products and geographies

Requirements

• Bachelor’s degree or equivalent business qualifications
• Minimum four years of Expeditors or industry experience
• Ability to create, write, and articulate client business plans
• Management skills to organize and coach a team
• Demonstrated customer service skills and proven interpersonal skills
• Knowledge of required Expeditors operating systems as well as MS Excel, Visio, and Blueprint
• Inquisitive and exploratory mindset
• Fluent in English

Benefits

• Paid Vacation, Holiday, and Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus