Customer Resource Representative (Part-Time)

Main Responsibilities

• Prior to office opening, effectively communicates with customers waiting outside by checking-in appointment holders and issuing virtual service tickets to walk-in customers.
• Upon opening, efficiently directs customers to proper workstations.
• Delivers upon LCTC’s Mission of 5-star customer service by greeting customers, establishing needs, and providing information and/or direction for Tax Collector services and other agencies; assists customers with disabilities.
• Performs basic review of customer documents and service type need prior to issuing service ticket.
• Communicates and directs customers to lobby along with message of Customer Care Cart Agent availability.
• Collaborates and work in conjunction with management and customer care cart agent to ensure cohesive operations for best customer experience.
• Performs general to basic transaction processing under the direction of management (ex. Parking placards, surrender plates, temporary driving permits, real estate property tax payment); ensuring payment is accurate and complete.
• Verifies Vehicle Identification Numbers (VIN) and odometer readings. Make appointments or cancellation of appointments for customers as needed.
• Maintains security and safety in the lobby; informs management of potential problems; monitors the payment drop box and delivers payments to management; monitors ADLTS testing stations.
• Performs general clerical tasks; enters, retrieves, reviews, and modifies information in various computer databases; monitors and maintains supplies; ensures brochure rack is neat, clean and fully stocked; handles all lamination requests; prepares outgoing mail for courier pick-up.
• Collaborates with management team and key stakeholders as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Requirements

• High school diploma or GED; supplemented by customer service or call center experience and cash handling experience; or an equivalent combination of education, certification, training and/or experience.
• Proficiency in Microsoft Office and valid Florida driver’s license required.
• Ability to speak and read foreign language(s) preferred.
• Excellent communication skills and customer diplomacy; proven ability to problem-solve and multi-task; well organized and manages time effectively.