Customer Renewals Specialist
About Us
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Our Opportunity
As a Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you'll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you'll be responsible for managing and negotiating complex, high-value renewal contracts (typically $3M–$5M), working with senior business and technical stakeholders. Your background in renewals owning and driving renewal outcomes for a portfolio of enterprise accounts, particularly within the SaaS or subscription space, will set you up for success.
Who You’ll Report To
This role reports to Sr. Manager, Customer Retention. Location: San Jose, CA. Office - 3 to 4 days in office.
You’ll Make An Impact
- Meet or exceed assigned objectives and quotas for renewal business
- Work closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention
- Work closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
- Identify "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
- Education and communicate the value of company solutions to client decision-makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts
- Maintain, update, and manage all Salesforce.com renewal opportunities
You Will Be a Great Fit
- High problem-solving ability to learn and adapt quickly, while being a self-starter
- Team-oriented with the ability to succeed in an entrepreneurial environment
- Committed, enthusiastic, and coachable with a desire to thrive in a sales environment
- Strong presentation and communication skills (verbal, written, and listening)
- Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily
What You’ll Earn
The on-target earnings (base salary + on-target incentives) for this position is $120,000 - $150,000 a year. The salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors.
Benefits And Perks
- Flexible work schedule / remote roles
- Unlimited Personal Time Off
- 12 holidays off per year
- 4 days volunteer time off per year
- 4 company Achievement days off per year
- Variety of health care and well-being benefits
- Paid family/parental leave
Ready to Revolutionize Work?
Join Us. This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.
Job Segment/Keywords
- SaaS
- Enterprise
- Agentic Process Automation
- Customer Retention
- Renewal
- Contract Negotiation
- Contract Pricing Negotiation
- GenAI
- APA
- Customer Renewal Specialist
- On-site
- San Jose
Benefits And Perks
- Flexible work schedule / remote roles
- Unlimited Personal Time Off
- 12 holidays off per year
- 4 days volunteer time off per year
- 4 company Achievement days off per year
- Variety of health care and well-being benefits
- Paid family/parental leave
Equal Opportunity Employer
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