Customer Relibility Engineer - Isovalent

About the role

The role is a Customer Reliability Engineer (CRE) position at Isovalent, a Cisco company. This role is fully remote and can be performed from any location within the United States. It requires a reliable internet connection and the ability to work independently in a remote environment. The role operates in the PDT/PST timezone.

Responsibilities

• Adapt Site Reliability Engineering (SRE) best practices to customer environments
• Work with various stakeholders, both internally and externally, to provide world-class support and issue resolution
• Gain a deep understanding of customers' architectures and configurations
• Resolve issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments
• Install, configure, and troubleshoot Container Networking Interfaces (CNI)

Requirements

• Bachelor’s degree + 8 years of related experience or Master’s degree + 6 years of related experience or PhD + 3 years of related experience
• 6+ years of direct experience supporting and engaging with enterprise customers in a technical capacity
• 3+ years of experience operating Linux systems
• 2+ years of experience managing and scaling Kubernetes clusters or similar technologies in production environments
• Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments
• Experience using network troubleshooting tools, including packet capture and analysis utilities
• Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7
• Prior professional experience with Container Networking Interfaces (CNI)

Preferred Qualifications

• Evidence of direct experience using network troubleshooting tools, including packet capture and analysis utilities
• Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments
• Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments
• Prior professional experience with Container Networking Interfaces (CNI)

Benefits

This role offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Additional benefits include paid holidays, paid time off, and optional volunteer days. For quota-based sales roles, incentive compensation is included in the base pay range.

Pay

The starting salary range for this position is $158,200.00 to $200,700.00, reflecting the projected salary range for new hires in U.S. and Canadian locations. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Schedule

The role is scheduled to work during business hours, 8:00 am to 5:00 pm, in the Pacific Time Zone.