Customer Relationship Manager - Federal Way

About the role

As a Customer Relationship Manager (CRM), you’ll be the problem‑solver and guide for customers working through financial challenges. You’ll build rapport and negotiate solutions that work for both the customer and the company, work in a goal‑driven environment with big bonus potential, and gain hands‑on experience that opens doors to leadership and advancement opportunities. Work Location: In person.

Responsibilities

• Build rapport and negotiate solutions that work for both the customer and company
• Work in a goal‑driven environment (with big bonus potential)
• Gain hands‑on experience that opens doors to leadership and advancement opportunities

Requirements

• Strong communication skills – confident, clear, and persuasive
• Goal driven, KPIs, or deadlines (sales, retail, call centers, hospitality all count!)
• Empathy, professionalism, and resilience
• A competitive spirit – you love hitting goals and being rewarded for it
• No collections experience required — we’ll train