Customer Relationship Management Specialist - Pensacola, FL

Responsibilities

• Oversee the configuration, customization, and maintenance of Salesforce or other CRM platforms to align with departmental needs.
• Lead the department in terms of timeliness and accurate data to support operational and Business Development needs.
• Implement CRM strategies to enhance data quality, reporting, and analytics across teams.
• Train and support end-users on CRM tools, fostering adoption and best practices.
• Collaborate with department managers to integrate CRM systems with other business applications for seamless operations.
• Assist in Data integrity with the Corporate BD Manager to help with data migration projects, including imports, exports, and deduplication efforts.
• Monitor system performance, troubleshoot issues, and coordinate with IT or for resolutions.
• Ensure CRM processes comply with organizational policies and industry standards.

Requirements

• Experience with Salesforce or Microsoft Dynamics platforms.
• Data-driven approach to problem-solving and process improvement.
• Strong leadership skills to manage and train users.
• Excellent communication and collaboration abilities.
• Ability to work independently and as part of a team.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience in CRM administration or similar role.
• Proficiency in Salesforce or Microsoft Dynamics.
• Experience with data management and analytics.
• Strong understanding of CRM best practices and industry standards.

Skills

• CRM administration and implementation.
• Data management and analytics.
• Collaborative problem-solving.
• Effective communication and training skills.

Benefits

• Competitive salary commensurate with experience.
• Health insurance benefits.
• Paid time off.
• Professional development opportunities.

Pay

• $80,000 - $100,000 annually based on experience.

Schedule

• Full-time position.