Customer Relationship Liaison- POV

About the role

This role involves maintaining relationships with current accounts/patients and ensuring they have the necessary equipment for home healthcare needs. The position offers an hourly range of $22-25, with actual compensation based on job-related factors.

Responsibilities

• Acts as a single point of contact for specific accounts
• Responds to customer needs, concerns, and complaints
• Consults with clients and referral sources on products and necessary equipment
• Obtains all required documentation for orders and enters them into the system
• Manages all follow-up functions with the account, including service scheduling and billing/payment
• Contacts patients to confirm orders and communicate financial obligations
• Affirms patient's needs and promotes company products/services at office visits
• Proactively resolves issues by anticipating and identifying problems and coordinating solutions
• Troubleshoots any issues with medical groups and relevant on-site departments
• Assists medical groups and/or other provider groups in understanding products and services
• Participates in quality assurance/performance improvement initiatives
• Maintains reimbursement of products/services by performing timely follow-ups on initial/renewal authorizations
• Follows up on outstanding CMNs, Renewal CMNs, and prescriptions
• Trains patients on the use of equipment/services
• Responds to emergency calls and related needs during regular business hours and on an On-Call basis
• Coordinates patient services with physicians and medical groups
• Performs timely follow-ups on initial/renewal authorizations to maintain reimbursement of products/services
• May instruct patients on the use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services
• Operates a Personally Owned Vehicle (POV) in accordance with essential job functions
• Sets-up and delivers home healthcare products and services
• Performs other duties as required

Requirements

• High school diploma required
• At least 2 years of related experience
• Valid driver’s license
• Ability to build and maintain solid working relationships with internal and external customers
• Knowledge of Access, Excel, PowerPoint, MS Project, Visio, Word, and basic mathematical proficiency
• Physical demands: Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand-held device, telephone, and use a document imaging system and manipulate documents. Requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping. Must be able to safely operate and possess and maintain a valid driver’s license.