CUSTOMER RELATIONSHIP LIAISON - DRIVING PERSONAL VEHICLE

We need to output HTML fragment with sections: About the role? Actually we have "About The Company" and "Job Summary". The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map content accordingly. We have: - About The Company: description of company, mission, etc. Could be "About the role"? Actually "About The Company" is about company, not role. But we can still use heading "About the role"? The instruction says use headings for those examples; but we should include a section only when posting has real specific content. We have company description; we could put under

About the Company

but that's not in the list. The list includes "About the role". However we can still use "About the role" heading for role summary? The job summary is present. So we could have:

About the role

with job summary paragraph. Then responsibilities:

Responsibilities

with

of duties. Then qualifications: maybe combine Minimum Required Qualifications and Certificates etc. Could be

Qualifications

with
. Skills:

Skills

with list. Benefits:

Benefits

with list. Pay: we have pay range: $23.04 - $33.86 /USD hourly (Depending on experience). So we can include

Pay

with

. Schedule: not mentioned, so omit. We must not repeat job title as heading. No Job ID. We must remove boilerplate: EEO, etc. Also remove "If you feel this opportunity could be the next step..." and application instructions. Also remove the note about search firms, hashtags. We must preserve all substantive information. Let's extract content. Company description: "At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. About The Company Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer." We can combine into a paragraph. Job Summary: "This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs." Responsibilities list: many bullet-like sentences separated by periods. We need to extract each duty as list item. Let's list them: - Acts as a single point of contact for a specific account or accounts. - Responds to customer needs, concerns and complaints in a timely manner. - Consults with clients and referral sources on products and necessary equipment. - Obtains all documentation to be scanned and batched at the Branch. - Manages all follow-up functions with the account, post set-up. - Oversees all transactions coming from a specific account(s), including all referral sources. - Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment. - Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling. - Assesses patient’s needs and promotes company products/services at office visits, as appropriate. - Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s). - Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments. - Assists medical groups and/or other provider groups to understand the products and services available under the contract. - Assists in the utilization process as well as transitioning members related to capitation switch outs. - Coordinates patient services with physicians and medical groups. - Identifies and develops strategic relationships within the institution that will enhance patient care. - Participates in the institution’s quality assurance/performance improvement initiatives as requested. - Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services. - Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions. - May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations. - Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis. - Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team. - Operates a Personally Owned Vehicle (POV) in accordance with the essential job functions. - Sets-up and delivers home healthcare products and services. - Performs other duties as required. Qualifications: Minimum Required Qualifications: Education and/or Experience: - High School diploma required. - At least 2 years of related experience required. - Minimum of three years driving history required. - Must be at least 21 years of age or older at the time of hire. - Demonstrated ability to build and maintain solid working relationships with internal and external customers. - Learn and comply with all POV requirements applicable for the safe and complaint use of POVs. - Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions. - Geographically located within the assigned territory. Certificates, Licenses, Registrations or Professional Designations: - Must Poses a Valid Driver’s License Skills, Knowledge And Abilities: - Business Acumen - Problem Solving/Analysis - Communication Proficiency - Personal Effectiveness/Credibility - Computer Skills: Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word - Language Skills: English (reading, writing, verbal) - Mathematical Skills: Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data Physical Demands: we could include under Requirements? Not required heading but we could include under Qualifications? Might be too much. The instruction says we can include sections only when posting has real specific content. Physical demands is specific; we could include under a heading "Requirements" maybe. But the list of headings includes "Requirements". We could put physical demands under Requirements. However we also have qualifications. Might be better to have "Requirements" for physical demands and "Qualifications" for education/experience/licenses. But we must not create thin sections. We have enough content for both. Let's decide: -

Qualifications

: education, experience, age, driver's license, etc. -

Skills

: business acumen, problem solving, communication, computer skills, language, math. -

Requirements

: physical demands (including vision, lifting, travel, etc.) and maybe also POV operation? Already covered. But we also have "Must Poses a Valid Driver’s License" which is qualification. We'll keep qualifications as education/experience/license. Skills as listed. Requirements as physical demands and work environment? The work environment section also contains details. Could be part of Requirements. We'll create Requirements section with physical demands and work environment details. Benefits: list. Pay: range. Now we must not include boilerplate like EEO, application instructions, search firm note, hashtags. Let's craft HTML. We'll start with

About the role

Job Summary...

Then

Responsibilities

...
Then

Qualifications

...
Then

Skills

...
Then

Requirements

...
(physical demands + work environment) Then

Benefits

...
Then

Pay

$23.04 - $33.86 /USD hourly (Depending on experience)

We must not add extra sections like Schedule. Now ensure we preserve all substantive information from company description and job summary. We included job summary in About the role. Company description we haven't included yet. Should we include it? It's substantive. Could be part of About the role or a separate section like "About the company". But the instruction only gave examples; we can still add a heading like "About the company" if we want, but they said use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They didn't forbid other headings, but they said use those for those examples. Safer to include company description within About the role paragraph? Could add a second paragraph after job summary. Let's do About the role: two paragraphs: first job summary, second company description. Now ensure we didn't miss any duties: we captured all. Check qualifications list: we need to include all items from Minimum Required Qualifications and Certificates. List them: - High School diploma required. - At least 2 years of related experience required. - Minimum of three years driving history required. - Must be at least 21 years of age or older at the time of hire. - Demonstrated ability to build and maintain solid working relationships with internal and external customers. - Learn and comply with all POV requirements applicable for the safe and complaint use of POVs. - Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions. - Geographically located within the assigned territory. - Must possess a Valid Driver’s License (note typo "Poses" but we keep as given). We'll include as list items. Skills list: - Business Acumen - Problem Solving/Analysis - Communication Proficiency - Personal Effectiveness/Credibility - Computer Skills: Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word - Language Skills: English (reading, writing, verbal) - Mathematical Skills: Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data We could split computer skills into separate items? But we can keep as one item with description. Requirements: physical demands and work environment. Physical demands list: - Uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. - Uses computer and telephone equipment. - Specific vision requirements: close vision and distance vision. - Must be able to travel by plane and automobile (if applicable). - Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand-held device, telephone and use a document imaging system and manipulate documents. - Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values. - Continually engages in activities that require talking and hearing. - Frequent variations including sitting, walking, standing, kneeling, reaching or stooping. - Must be able to safely operate and possess and maintain a valid driver’s license, specific to vehicle operated in the conduct of this job. - Specific vision abilities required: close vision, distant vision, night (low to limited light) vision and ability to adjust focus to work on a computer and read documents. - Occasional lifting and/or moving items up to 25 pounds frequently and occasionally up to 40 lbs. Work environment: - Rarely exposed to fumes or airborne particles, toxic or caustic chemicals. - Noise level usually low to moderate. - Required to inspect and safely operate a motor vehicle during day and