Customer Relations Team Lead

About the role

The Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

Responsibilities

• Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
• Provides daily direction to the associates within the department.
• Prepares to-do / Task lists.
• Executes all merchandising directives and maintains all plan-o-grams as set by the Corporate Office.
• Insures a pleasant and productive shopping experience for all customers.
• Assists the GSM / DM and Human Resources Manager to staff the department with “service” oriented associates.
• Participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates.
• Resolves customer and associate opportunities with GSM / DM and HR Manager.
• Maintains a high level of personal Customer Service; achieves better than Company average customer service results.
• Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff.
• Assists the GSM / DM with coordination of all “Special Events” and other responsibilities.

Qualifications

Minimum Degree Required: High School Diploma or equivalent. Experience: 2 to 4 years in Retail Sales. Supervisory experience is a plus.

Skills

• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze certain reports.
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
• Demonstrated strong interpersonal skills.

Physical Requirements

Constantly stand and/or walk during shift. Occasionally ascend or descend ladders, stairs, ramps, etc. Constantly communicate with others to exchange information. Occasionally repeat motions that may include the wrists, hands and/or fingers. Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!