Customer Relations Specialist
Responsibilities
- Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
- Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
- Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
- Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
- Effectively manage customer account data which includes setting up new accounts and maintaining related data
Requirements
- Minimum of 3 years of experience in a customer service role
- Minimum of a High School diploma or GED preferred
- Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
- Able to multi-task and prioritize assignments in a team environment
Qualifications
- Ability to multi-task and prioritize assignments in a team environment
- Ability to multi-task and prioritize assignments in a team environment
- Ability to multi-task and prioritize assignments in a team environment
- Ability to multi-task and prioritize assignments in a team environment
- Ability to multi-task and prioritize assignments in a team environment
- Ability to multi-task and prioritize assignments in a team environment
- Ability to multi-task and prioritize assignments in a team environment
- Ability to multi-task and prioritize assignments in a team environment
- Ability to multi-task and prioritize assignments in a team environment
- Ability to multi-task and prioritize assignments in a team environment
Skills
- Customer service skills
- Proactive sales approach
- Effective communication
- Account management
- Data entry and report analysis
Benefits
Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
- Medical, dental, and vision (eligibility after just 30 days of employment)
- Paid time off that increases with tenure
- A 401(k) with company match and immediate vesting
- New employee training program and many opportunities for continued learning and career development
- Disability and life insurance
- Employee recognition program
- Generous tuition assistance program
- Propane discounts
Pay
$16.80 - $21.00 an hour (dependent on experience)
Schedule
This position may be eligible for overtime pay based on business needs.
About the Role
We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition.
Suburban Propane
Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states.