Customer Relations Specialist

Responsibilities

• Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
• Effectively manage customer account data which includes setting up new accounts and maintaining related data

Requirements

• Minimum of 3 years of experience in a customer service role
• Minimum of a High School diploma or GED preferred
• Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
• Able to multi-task and prioritize assignments in a team environment

Qualifications

• Ability to multi-task and prioritize assignments in a team environment
• Ability to handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
• Knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Effective management of customer account data which includes setting up new accounts and maintaining related data

Skills

• Customer service skills
• Proactive sales approach
• Computer skills including Microsoft Office
• Multi-tasking and prioritization skills
• Handling customer account data

Benefits

• Medical, dental, and vision coverage (eligibility after 30 days)
• Paid time off that increases with tenure
• 401(k) with company match and immediate vesting
• New employee training program and opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts

Pay

$16.80 - $21.90 an hour (dependent on experience)

Schedule

This position may be eligible for overtime pay based on business needs.

Contact Information

To apply, visit: https://jobs.suburbanpropane.com/

For additional information about our hiring process, please visit: https://jobs.suburbanpropane.com/our-hiring-process/

For more information about Suburban Propane, please visit: https://www.suburbanpropane.com/