Customer Relations Representative

The Adventure Ahead

As the Customer Relations Representative, you will act as the first point of contact for all customer inquiries by effectively interpreting and discussing benefits, reviewing claims, and resolving service and product concerns or questions while providing extraordinary service to travel and medical insurance customers in various countries.

• Resolves incoming call and email inquiries for provider referrals, claim filing, claims status information, verification of benefits/eligibility, and pre-notification
• Fulfills requests for claim forms and applications for clients
• Resolves product or service problems by identifying areas of concern and expediting correction or adjustment and following up to ensure resolution when needed

Skills And Experience Needed

• A high school degree/GED
• Two years of Customer Service Experience
• Strong verbal and written communication skills
• Dependable

Pay

$20/Hour Starting Pay

Schedule

Hybrid position (3 days in office) with a 9:00AM – 5:30PM daily work shift

Benefits

• Free snacks and beverages
• No Weekends
• Full benefits (Medical, Dental, Vision, 401k)
• Casual dress environment
• Company-paid holidays plus 20 PTO days

Qualifications

Equal Opportunity Employer