Customer Relations Professional

Job Summary

Essential Duties, Responsibilities And Job Requirements

• Manage Commercial Contract Office accounts.
• Build strong relationships with assigned customers and occasionally participate in on-site customer visits and meetings.
• Provide internal support to increase customer sales.
• Serve as customer service liaison for Byrne customers.
• Answer questions regarding production lead times, product availability, and other product specifications and concerns.
• Cook up customs clearance and international shipping compliance when necessary.
• Respond to customer inquiries about products.
• Provide detailed information about product specifications and functions.
• Refer highly technical questions to Engineering department.
• Record conversation details.
• Serve as a liaison to the production, engineering, and purchasing departments.
• Initiate pro-active calls to customers. Assess their satisfaction with Byrne Electrical products.
• Explore ways to improve customer satisfaction and create innovations and solutions to customer needs.
• Participate in company-wide CSM events for continuous improvement.
• Perform other projects and duties as assigned.

Skills & Experience Required

• At least 2 years of experience in B2B customer service.
• Inside sales experience preferred.
• Strong communication skills, including writing and verbal communication.
• Highly proficient computer skills, including expertise in MS Excel and Word.
• Familiarity with ERP and CRM systems is a plus.
• Demonstrable ability to multitask effectively in an environment requiring patience and flexibility.
• Foreign language fluency for the international market served is plus.

Education Requirements

• Bachelor’s Degree in a related field is highly preferred.