Customer Relations Manager II
The Exchange · Dallas, TX · Today
Business DevelopmentFull-time
About the role
Maintains and enhances total customer service and satisfaction.
Responsibilities
- Manages direct daily Exchange credit call center operations.
- Develops/directs staff.
- Identifies complex problems relating to call center operations and develops options and implements solutions.
- Oversees congressional inquiries/customer comments and contacts customers on behalf of the Exchange Credit Program to resolve difficult or sensitive customer service issues, inquiries, or disputes.
Requirements
- Five years of customer service managerial experience supervising a large team or teams with multiple supervisory levels is required.
- OR Bachelor's degree with three years of customer service managerial experience supervising a large team or teams with multiple supervisory levels is required.
- Preferred Degrees: BACHELORS DEGREE, ACCOUNTING, BUSINESS ADMINISTRATION, BUSINESS MANAGEMENT, ECONOMICS, FINANCE.
- Preferred Certificates/Licenses: ACCOUNTANT (CPA), CERT MGMT ACCT (CMA).
Qualifications
- EXCEL - Beginners/Intermediate Level is required.
- MICROSOFT OUTLOOK is required.
- MICROSOFT WORD is required.
- ACCESS is preferred.
- MICROSOFT POWERPOINT is preferred.
- SCHEDULING SOFTWARE is preferred.
Skills
- Not specified.
Benefits
- Not specified.
Pay
- Not specified.
Schedule
- Onsite (HQ – Dallas, Texas).
- Remote/Telework not authorized per Presidential Memorandum “Return to In Person Work”.
- PCS Not Authorized/LSP Not Authorized.